Senior Director of Partner Success



Sales & Business Development
New York, NY, USA
Posted on Wednesday, March 13, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

Flex GTM is one of the fastest-growing, highest-performing, mission-driven orgs in FinTech. We have driven 10x revenue growth every 2 years since inception and plan to do it again over the next 2 years. We are looking for a leader who can enhance and scale our B2B Partner Success function as we take on new strategic business opportunities spanning new market exploration, new product expansion, new partner channels, and many other revenue-enhancing initiatives.

What you’ll do

  • Partner Success Strategy: Elevate Flex’s Partner Success strategy and methodology, building a growth-oriented, scalable motion that will best support our partners
  • Post-sale Expansion: Work closely with Sales leaders to develop and execute growth plans to accelerate business value for our partners
  • Relationship Management: Build and nurture C-level relationships across accounts, reinforcing our commitment to our partners. Manage expectations, and help translate partner needs and timelines into executable goals
  • Data-driven Accountability: Establish clarity and accountability on both leading and lagging indicators, tracking customer health, adoption, utilization, retention, and growth potential. Design Partner Success metrics and feedback mechanisms/channels to align with ongoing priorities, capabilities, and offerings, and to inform our long-term roadmap
  • Strategic Insights: Surface partner trends, opportunities, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services
  • Organizational Alignment: Collaborate with internal stakeholders—including Sales, Implementation, Marketing, Product, and Customer Success—to ensure the best outcomes for our partners
  • Talent Development: Hire and develop world class talent, creating an inclusive culture that inspires our teams to do their best work. Design robust operations metrics that provide insights into partner engagement and team performance, including regular team skill assessment and enablement methods to address gaps and grow individual potential

Key qualifications

  • 8+ years’ experience and proven success in Sales, Sales Management, Partner Success, or Customer Success roles. Experience in B2B2C, FinTech and/or PropTech strongly preferred
  • Direct, hands-on experience working with existing partners to increase portfolio of business, and with prospects to help educate them on the Flex value proposition
  • Expertise and experience in developing senior-level, trust and performance-based relationships by identifying and proposing solutions that best meet our partners’ needs
  • Creative problem-solver that inspires employees and partners with passion to develop business solutions our partners value
  • Strong operational discipline and track record of leading teams against specific KPIs
  • Ability (and desire) to work in a fast paced, ever-changing, highly cross-functional environment
  • Experience developing and managing a performance-driven culture and team
  • Strong communication and presentation skills

The national pay range for this role is $180,000-$245,000 in base salary, and is bonus/commission eligible. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription