Senior UX Researcher (Behavioral Science focus)



New York, NY, USA
Posted on Tuesday, May 14, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As Flex enters a new phase of growth, we are hiring a Senior UX Researcher to bring foundational and strategic insights to our product development. At the core of Flex’s ethos and product offerings is helping people navigate their financial lives towards more stability and security. To that end, research at Flex is tasked with weaving traditional UX research together with cutting edge behavioral science to inform decision-making at every level of the company. In addition to clear UX thinking, your expertise in human judgment and decision-making, including understanding preferences, planning, and structuring choices will be essential to building behaviorally informed products. This role can be remote or hybrid (for those in New York City).

What you’ll do:

  • Design and conduct end-to-end research. You will develop and execute quantitative—and some qualitative—research plans, including surveys and survey experiments, test psychological theories with on-platform behavioral data, and talk to users to uncover mental models and evaluate usability.
  • Bring theory and data together. Use your knowledge of how the mind works to make sense of quantitative and qualitative data, and help stakeholders understand how general psychological frameworks can be applied to Flex’s products.
  • Collaborate with a variety of stakeholders. Empirical rigor is at the core of how Flex operates, which gives you an opportunity to partner with a wide range of stakeholders, including designers, PMs, data analysts/scientists, marketers, and business strategists.
  • Advocate for the customer. Researchers are the voice of the customer and we care deeply about doing right by them. You will uncover and describe what customers want and need from Flex’s products and advocate on their behalf.
  • Be creative and take intellectual risks. The right method to answer a given question might not exist right now, and this role is an opportunity to think hard, be creative, and see how you can solve thorny problems. We want the right answer, whether it uses familiar methods or novel ones.

Key qualifications:

  • Training in a relevant field. Be an expert in your field, whether that’s psychology, cognitive science, experimental/behavioral economics, or a more traditional UX field like HCI or HF—it doesn’t really matter which department you got your degree in as long as your skillset and interests fit the role. A PhD is preferred, but not required.
  • Deep experience with quantitative research. An ability to think extremely clearly about how to design proper controls and how to measure the kinds of constructs that pervade judgment and decision-making research.
  • A passion for creating understanding. Excellent communication skills and a desire to convey complex ideas to engaged non-specialists.
  • Fluency in making sense of data. Clean, analyze, and visualize data using R, Python, or an equivalent statistical programming language.
  • Solid understanding of qualitative methods. Experience with qualitative research methodologies to provide a holistic view of user experiences is a plus.

The national pay range for this role is $156,000-$172,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription