GTM Enablement Manager



United States · Remote
Posted on Saturday, June 29, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As the GTM Enablement Manager, you will build and manage enablement and training programming for our GTM organization to maximize performance against targets and improve efficiency. You will immerse yourself in the day-to-day of the teams to identify opportunities, and actively participate in new product/process pilots to evolve enablement support as we test and learn. You will also collaborate with our business partners to anticipate and scope upcoming needs.

This is a remote role, with headquarters located in NYC and an office for those in the area.

What you’ll do

  • Build out and manage enablement and training programming for our GTM organization across all segments (e.g., Enterprise and SMB) and teams (e.g., SDR, AE, Onboarding, Partner Success)
  • Deliver training (virtual, in-person, 1:1, and via LMSs) related to new hire onboarding, product knowledge, HubSpot processes, rules of engagement, new initiatives, relevant tech stack, etc.
  • Enhance a Knowledge Base of collateral including scripting, process documents, training, reference materials, etc.
  • Create product and sales certification programs to ensure adoption of enablement and training content
  • Support new product, feature, and process and process launches via the following:
    • Partnering cross-functionally (across Product, Engineering, Marketing, etc.)
    • Building MVP training materials and collateral during pilot phases
    • Tracking usage and efficacy of programs (compliance, performance, impact); enhancing & scaling as pilots graduate to ongoing priorities
  • Ensure all enablement and training collateral are optimized, inclusive, and up-to-date
  • Identify opportunities to improve GTM performance against ambitious targets and optimize processes, and escalate opportunities for prioritization and resourcing
    • Channels include (but are not limited to): Monitoring important performance indicators, participating in PGTM team meetings, call shadowing, working with Managers to understand how much time they are spending coaching their reps on various capabilities, understanding differences in how reps approach various processes, identifying points of friction, etc.
  • Partner with Product & Engineering to anticipate roll-outs and what will be required from an enablement and operational perspective. Coordinate feedback between P&E and PGTM in early phases, and loop in other members of the RevOps team as needed
  • Collaborate with Legal to ensure compliance with regulations, policies, and procedures

Key qualifications

  • 5+ years of Sales training, enablement, or management roles
  • GTM experience across customer segments (Enterprise and SMB) and functions (Sales, Marketing, Onboarding, Customer Success)
  • The ability to synthesize and distill complex content, and tailor written and verbal communications to various GTM groups to drive buy-in and adoption
  • Demonstrated proficiency at designing and implementing new selling motions
  • A strong track record of cross-functional collaboration, bringing shape to nebulous and complicated projects and achieving alignment
  • Experience establishing and managing multiple (often changing) priorities in a rapidly changing environment, delivering high-quality work under tight deadlines
  • Technical & Functional Experience:
    • CRM (Salesforce or HubSpot), Excel, data visualization tools (required)
    • ZoomInfo/Chorus, Yardi, ALN, Snowflake, Sigma, LMS development, financial services industry (preferred)

The national pay range for this role is $XXX,000-$XXX,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription