Senior Manager, GTM Operations



United States · Remote
Posted on Saturday, June 29, 2024

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

As the Sr. Manager of GTM Operations, you will lead cross-functional strategic efforts to maximize performance against targets and improve efficiency of the GTM teams. You will collaborate with various internal teams (e.g., Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy) to align on priorities, solutioning, resourcing, and timelines, and deliver consistently high-quality work. You will also manage a team of operations, systems, and project management specialists who support the GTM organization.

This is a remote role, with headquarters located in NYC and an office for those in the area.

What you’ll do

  • Lead and develop a team of GTM operations, systems, and project management specialists
    • Own prioritization of capacity by balancing company/GTM priorities and skillset
    • Support requirements-gathering and solutioning to ensure we move quickly while considering long-term scalability where possible (and important)
    • Provide ongoing visibility for GTM leadership into team priorities and challenges. Secure alignment on trade-offs
    • Diagnose strengths and development opportunities for team members. Devise coaching plans and be responsible for continually advancing both their technical and non-technical skills
    • Recruit and effectively onboard high-potential team members
  • Drive and own successful delivery of key initiatives with significant GTM systems and operational dependencies
    • Responsibilities include (but are not limited to): Definition and alignment on goals and scope, identification of cross-functional stakeholders and their roles, requirements-gathering, work-planning, securing resources, holding contributors accountable, status reporting, driving decision-making with senior leaders
    • Relevant business partners include (but are not limited to): Sales, Marketing, Customer Success, Onboarding, Product & Engineering, Enablement & Training, Sales Analytics & Strategy
  • Expand our universe of known leads. Drive enhancements of crucial information to inform prioritization and increase conversion, partnering closely with Marketing for alignment
  • Responsible for optimizing GTM processes to improve efficiency and effectiveness, and to facilitate measurement of drivers which could inform strategies to improve overall GTM performance
    • Proactively identify opportunities, size impact, and secure commitments for prioritization and resourcing

Key qualifications

  • 6 - 8 years of experience leading RevOps-relevant functions (e.g., RevOps, BizOps, Sales Ops)
  • Experience managing and coaching 3+ team members with operational, technical, and project management expertise
  • GTM experience across customer segments (Enterprise and SMB) and functions (Sales, Marketing, Onboarding, Customer Success)
  • Experience building GTM plans for new products and sales motions, securing and deploying critical resources
  • A track record of successfully managing complex initiatives from start to finish, delivering high-quality work under tight deadlines
  • Able to synthesize and solve complex problems, tailor communications to audiences of varying levels and areas of expertise, and debate paths forward with senior leadership
  • Proficient prioritization, communication, problem solving, collaboration, and stakeholder management skills
  • Bachelor’s Degree or equivalent
  • Technical Skills:
    • CRM administration (Salesforce or HubSpot), Excel, data visualization tools (required)
    • ZoomInfo/Chorus, Yardi, ALN, Snowflake, Sigma (preferred)

The national base pay range for this role is $141,000-$157,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription