Customer Success Advisor
Keyway
This job is no longer accepting applications
See open jobs at Keyway.See open jobs similar to "Customer Success Advisor" Camber Creek.About us
Keyway is a Series A stage PropTech company, focused on providing digital solutions to real estate professionals, leveraging artificial intelligence and machine learning.
We have developed Keypilot, the first AI-powered real estate copilot, designed to help simplify and streamline every step of a real estate deal.
Among other tasks, Keypilot:
- Conducts property search: By analyzing a portfolio of properties, it understands the owner's asset preferences and then recommends comparable properties that meet its acquisition criteria
- Underwrites opportunities: It digests comps, financial information and market trends and quickly drafts an investment memo
- Simplifies the diligence process, analyzing and summarizing the most relevant deal-related documents
- Manages your portfolio: It compares a property to other similar ones, and provides adjustment recommendations to the proposed business plan, leading to operational efficiencies
Our CEO is a serial tech entrepreneur that has successfully launched three companies and raised $50M+ in venture capital from top-tier investors, and our team brings experience from companies such as Google, Blackstone, McKinsey, Credit Suisse Real Estate Division, and Ares Capital, among others. We raised a $25M Series A, and have raised over $100M+ in total funding up to this point.
We are backed by Canvas Ventures, Montage Ventures, FJ Labs & Crosscut, four venture capital firms that have invested in other successful companies like Alibaba, Opendoor, Palantir, Stripe, Uber, and Upwork (among others).
Likewise, we are seeking a Customer Experience Advisor to join our Operations team. This role is crucial in enhancing customer interactions and support systems that underpin our products. The ideal candidate will possess a strong background in customer service management, experience with customer support technologies, and a passion for resolving complex customer inquiries. The ability to effectively communicate and troubleshoot issues while maintaining a high standard of customer satisfaction is essential.
Responsibilities & Opportunities:
- Issue Triage: Assess customer inquiries and categorize them based on urgency, complexity, and availability of existing solutions.
- Customer Assistance: Respond to customer inquiries through Zendesk or similar messaging systems and guide them to relevant help articles and technical solutions through troubleshooting.
- Collaboration: Collaborate closely with other internal teams, including Product, Engineering, and Sales, to ensure a seamless customer support experience.
- Education and Training: Assist customers in understanding how to use Origin, our knowledge base, and self-serve resources effectively.
- Documentation: Update and maintain our knowledge base by adding new articles to reflect the latest product releases, improving existing content and user experience, and ensuring accuracy across documentation content.
- Continuous Improvement: Review and refine support processes to ensure our knowledge base, chatbot, and other support resources are answering customer queries.
- Customer Feedback Collection: Ensure customer feedback and improvement tickets are categorized and tagged appropriately for product to review as part of our roadmap strategy.
About You:
- 5 Years of previous experience in a customer support or similar roles.
- Strong communication skills, both written and verbal, with an emphasis on clarity and professionalism
- Excellent problem-solving abilities with a focus on finding and sharing solutions
- Technical aptitude and the ability to navigate and utilize resources effectively
- Advance level of English
- Empathetic and patient approach when dealing with customer inquiries
- Ability to work collaboratively in a team environment
- Detail-oriented with a commitment to accuracy in information sharing
- Proactive and self-motivated
- Experience with Zendesk or similar support management software is a plus
- Familiarity with commercial real estate is a plus
At Keyway we celebrate diversity and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace.
This job is no longer accepting applications
See open jobs at Keyway.See open jobs similar to "Customer Success Advisor" Camber Creek.