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Customer Success Manager

Measurabl

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Administration

United States · Remote

Posted on Monday, April 22, 2024

About Measurabl

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we’re looking forward to doing so much more! Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do. We believe technology plays a central role in creating a sustainable, equitable world, and we’re working to build something that matters.

Overview:

The Customer Success Manager supports our customers to help them successfully adopt our product and in turn, help them expand their investment grade sustainability data for corporate disclosure and transparency. Our Customer Success Managers develop customer relations through the customer lifecycle including onboarding/training, reporting filing support, and renewal and expansion strategies.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed.

Customer Onboarding & Engagement

Partner with Account Executives and Account Managers throughout the onboarding process to become a trusted advisor to our customers, helping them achieve business objectives in partnership with Measurabl
Define business objectives for clients and develop a strategic direction for success
Demonstrate expert level product knowledge of features and functionality
Creating and implementing engagement strategies to generate awareness and drive usage of Measurabl products to help customers
Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
Document customer engagement in the company CRM
Occasional travel to events and onsite client meetings

Report Filing & Data Support

Provide regular data checks for clients in preparation of necessary reporting
Assist with annual report filings and provide guidance as needed
Assist with data imports and mapping to reporting entities
Support clients through regular client check ins and adherence to project plan during reporting season

Collaboration

Work with product management to surface customer requests and help translate customer feedback into product requirements
Identify and introduce customers fit for case studies and media opportunities to our Marketing team
Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency
Deliver internal business reviews to peers and members of management exhibiting high-level trends across book of business

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

High school diploma or GED
3-5 years of experience in a role providing client facing support
2+ years of experience in Commercial Real Estate
Located on the East Coast
A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above

Supervisory Responsibility:

This job has no supervisory responsibilities

Compensation Range:

$67,060 to $99,840

Perks & Benefits:

Unlimited PTO
Health and Dental Insurance + HSA options
Pet Insurance
Holiday Paid Time Off (Black Friday and Christmas Week Included)
Matching 401k
100% fully remote
Flexible work hours
$800 office set up fund for new employees
Monthly phone & internet reimbursement
Stock options
Bonus potential

Equal Employment Opportunity:

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Customer Success Manager