Director, Deal Desk & Sales Operations



Sales & Business Development, Operations
Holmdel, NJ, USA
Posted on Thursday, July 11, 2024
The Director, Deal Desk & Sales Operations has a pivotal role at WorkWave, reporting directly to the Sr. Director of Revenue Operations. This individual will be instrumental in supporting our Enterprise Sales team, streamlining the contracting process, and ensuring seamless deal execution. This role plays a key part in deal formation and execution, enhancing sales efficiency and effectiveness. Acting as the organizational hub during deal management, the Director ensures involvement and buy-in from internal stakeholders, professionalizes the organization, and maximizes revenues. They ensure quarter-end success related to revenue recognition, compliance, and sales goals, serving a critical role in the smooth selling and contracting process. Strong communication, problem-solving, analytical, and critical thinking skills are essential for success in this role.
1. Build Out Global Deal Desk - Deal Review and Approval
• Oversee the review and approval process for all deals, ensuring accuracy, compliance, and alignment with company policies.
• Act as a critical gatekeeper to maintain the integrity of deal data and documentation.
2. Transform Contracting Processes
• Lead the redesign and optimization of the contracting process to improve efficiency and reduce cycle times.
• Develop and implement standardized templates and workflows to ensure consistency and compliance across all contracts.
3. Support Enterprise Sales Team
• Partner closely with the Enterprise Sales team to provide strategic support and guidance on complex deals.
• Serve as the primary point of contact for Sales reps, providing expert advice on deal structuring, pricing, and contract terms.
4. Redefine Sales Rep Expectations
• Establish clear guidelines and expectations for Sales reps regarding deal submission and approval processes.
• Develop and deliver training programs to ensure Sales reps are well-versed in Deal Desk procedures and best practices.
5. System and Process Integration
• Gain a thorough understanding of current systems, tools, and requirements for processing deals.
6. Cross-Functional Collaboration
• Maintain collaborative relationships and provide support to Sales, Finance, Legal and Business Operations functions.


  • Bachelor’s degree in business or a technical discipline.
  • 10+ years of experience in sales support, order management, product strategies, or similar functions, with a minimum of 3-5 years in sales operations within a SaaS environment.
  • Proficiency in Salesforce, Tableau, and other CRM systems; experience with CPQ, Docusign, NetSuite, SugarCRM, Pardot, and Clari Revenue Management is a plus.
  • Strong understanding of sales processes, contract management, and pricing strategies.
  • Excellent analytical, organizational, and communication skills.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Strong interpersonal skills and a history of successful working relationships with field sales.
  • Proven ability to effectively communicate and collaborate with all levels within the organization.
  • Flexible and adaptive to changing priorities, with the ability to prioritize workload to meet deadlines.


  • Strong business judgment with an ability to identify and independently resolve a variety of moderately complex challenges.
  • Ability to work in a high-volume, dynamic, and fast-paced environment, making quick decisions.
  • Demonstrated abilities and solid knowledge related to contract and order processing.
  • Proven skills in metrics management and driving process improvements that resulted in efficiencies and higher quality.
  • Expert communication skills, both verbal and written.
  • Strong work ethic with a desire to put forth the best solution possible.
  • Ability to take direction, listen closely, and work independently based on directions and guidelines.
  • Extremely strong planning and organization skills.
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. #LI-Remote
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
• Employees can expect a robust benefits package, including health and dental and 401k with company match
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Free subscription to the Calm App for you and up to 4 dependents!
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.