Careers

Unacast is a global location intelligence and insights company transforming our understanding of human activity in the physical world. Using state-of-the-art machine learning and artificial intelligence, Unacast extracts valuable information from location data, delivering trustworthy, reliable, and privacy-friendly location intelligence. Companies across industries, at every stage of growth, rely on Unacast’s actionable human mobility insights to make more informed decisions that better align with the world around them.

The Opportunity

Unacast is seeking a Front Line Support / Technical Troubleshooting Specialist who is a driven self-starter with a passion for problem-solving and customer satisfaction. The successful candidate should be able to thrive in a dynamic, fast-paced environment and must be singularly driven by results.

If you have technical support experience with software or data analytics solutions and get excited by troubleshooting and resolving issues, we’d love to talk to you!

What You Will Do

• Provide technical support to customers, responding to support tickets promptly and efficiently.
• Diagnose and resolve technical issues related to Unacast’s location data and analytics products.
• Collaborate with cross-functional teams, including product and engineering, to address customer feedback and technical challenges.
• Create and maintain detailed support documentation and troubleshooting guides.
• Stay informed about product updates and industry trends to provide accurate and up-to-date support.
• Ensure customer satisfaction by delivering timely and effective solutions to technical problems.
  

Who We’re Looking For:

• 2+ years of experience in a technical support role, ideally focused on software, data, or analytics products. Experience with location intelligence/geospatial data is a plus.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Team-oriented and customer-focused, with a dedication to providing exceptional support.
• Ability to work independently and manage multiple tasks simultaneously.
• Process-driven with strong attention to detail.
• Personal characteristics we value include: high integrity, entrepreneurial spirit, innovative thinking, team player, passion for technology, high energy, and adaptability.

Other Info

This a remote position that may require occasional travel. Preference for candidates who reside in the following states: CT, DC, FL, GA, IA, IL, IN, MD, MI, NJ, NY, NC, PA, SC, TX, VA, WV

We offer competitive salaries and benefits and unlimited PTO. The typical base salary range for this role is $55,000 to $65,000. Ranges are based on various factors including the labor market, job type, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, qualifications, experience, and geographic location

Unacast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, creed, disability, ethnicity, gender identity or expression, marital status, national origin, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.

Unacast is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible), we will provide a reasonable accommodation for any part of the application or hiring process. To request an accommodation in connection with the application or recruiting process, please contact Human Resources at 703-840-8850. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Unacast participates in the E-Verify program.